Privacy Policy
How we collect, use, and protect your personal information
Last updated:
Introduction
At Relaxcraftglow, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website relaxcraftglow.world or use our handmade cards and printing services.
Information We Collect
Personal Information
When you place an order for handmade cards, custom printing, or contact us, we may collect:
- Name and contact details (email address, phone number)
- Delivery address for your card and printing orders
- Payment information (processed securely through third-party providers)
- Custom design preferences and specifications for personalised cards
- Any images or text you provide for custom printing projects
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your handmade card and printing orders
- Creating custom designs based on your specifications
- Communicating with you about your orders and projects
- Improving our website and services
- Sending order confirmations and delivery updates
- Responding to your enquiries and providing customer support
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. For custom card designs, we may retain your design preferences to better serve you in future orders, unless you request deletion.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners to fulfil your orders
- Payment processors to handle transactions securely
- Service providers who assist in operating our website
Your Rights
Under GDPR and UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Data Protection Authority
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. You can contact the ICO at:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Relaxcraftglow
7 Talbot Pl, Sheffield S2 2SS, United Kingdom
Email:
contact@relaxcraftglow.world
Phone:
+44 7979 896151